Unable to connect to the VM agent. File-level restore will not be available.

My backup with ARCServe is not working properly.

The file-level restore for VMWare backup machines is not working.

Cause: Backup server cannot contact the backup agent. The virtual machine is in DMZ so connections passes trough the filewall (checkpoint in my case).

I checked the firewall logs and in effect I found that Checkpoint was bloccking the port even if there is a role with "Any" that should allow connections from the Backup Server to the Backup agent of each VM machine.

The role is:

Source: Administrators

Destination: Any

Service: Any

Action: Allow

This role does not work for X11 services! The log lists: "X11 is not allowed through service '* any'"

I solved creating the following role above:

Source: Backup Server Object

Destination: Any

Service: X11 (ports from 6001 to 6063) - You could also allow only port 6050 (Backup Agent port for ARCServe)

Action: Allow

Working now!